Fastpay Casino Frequently Asked Questions
Here you will find most of the answers to the most frequently asked questions about Fastpay Casino. If you have a question and are going to contact support, we recommend that you familiarize yourself with the information on this page.
General questions
How is FastPay different from other casinos?
Despite the fact that at first glance, FastPay casino is, in fact, a typical SoftSwiss-based casino , it is distinguished by the principles of its work, the main among which are an honest approach to doing business and loyalty to the players. Also, among the undoubted differences, one can single out the speed of processing applications for payment, and FastPay, without exaggeration, can be called the casino with the fastest payments, since processing applications takes from a few seconds to 15 minutes (average time 1-3 minutes) 24/7 (many casinos write about withdrawals 24/7, but not many of them can boast of REAL withdrawals at night), without breaks and weekends.
Why is it worth playing in FastPay?
Because in FastPay you will never face the following problems:
- Long and painful verification, requiring more and more new documents, in order to delay the payment.
- Constant"breakdowns" of payments, in order to delay payments.
- Regular and lengthy"security checks" to delay payments.
- The absence of automatic restrictions on entering prohibited slots and limiting the maximum bet with an active bonus, in order to violate the rules by the player with the subsequent confiscation of winnings.
- Rudeness and incompetence of the support service.
- Because FastPay has fast verification, fast payouts and the main principle of work -"don't win - deposit back", but"win-get"!
Why are there no super bonuses in FastPay of 200-400% on deposit/free spins for every 20-30% deposit/cashback?
Because FastPay does not stimulate players to flood their winnings by delaying payments, but works honestly, and with honest business conduct and attitude towards players, the casino cannot afford super promotions. At the same time, FastPay offers quite tasty bonuses, taking into account the principles of the casino operation. Also, we regularly develop, and as the project grows we will diversify our promo.
Why are not such providers as Pragmatic Play, ELK, Habanero, Booming Games, Betsoft, GameArt represented in Fastpay?
At the moment, FastPay Casino features the most popular game producers, including NetEnt, Microgaming, Amatic, BGaming, BigTimeGaming, EGT, Endorphina, Playngo, Playson, Quiqspin, Yggdrasil and Live games from Evolution. Most of these providers were added during the casino operation, and the range of providers is constantly expanding as the project grows.
Registration, verification and account setup
How do I create a FastPay casino account?
In order to register at FastPay casino, you need to follow the link from this site to the FastPay casino website and then, by clicking the"Register" button, fill in the necessary data, and then confirm the registration by clicking on the link from the letter sent to the specified electronic mailbox. Everything is simple and takes no more than a minute in time! Also, do not forget that after that you will need to fill in your personal data in your profile.
What happens if I enter incorrect personal data in my profile?
Don't do this! Providing deliberately false information in the future will lead to the impossibility of completing the account verification and withdrawing funds from the account.
How do I recover my account password?
When you press the"sign in" button, use the password recovery function using the"forgot password" link and follow the further instructions. If the password could not be restored, you can contact the support chat on the site.
How to recover the email address that was used when registering at the casino?
To recover your email address, contact the support chat, and we will definitely help you.
Can I create multiple accounts?
This is strictly prohibited! If multiple accounts are identified for one person, blocking of all accounts and suspension of all payments may follow. More details in the"terms and conditions".
If I want to change currency, do I need to open a separate/new account?
No. You can add another currency or several currencies in your personal account. Then just choose the one you want to play.
Is the account verification procedure mandatory when making deposits and withdrawals?
No, this procedure is not mandatory, however, we may request additional information to verify your account in the following cases: if you suspect that the account may belong to a minor; when making a deposit from a bank card, in order to confirm that you are the owner of the bank card; when playing with bonuses, with a deposit/withdrawal amount of more than 2000 euros (or an equivalent in another currency); for suspicious activity, as well as for attempted deception or fraud.
What do you need to verify your account? Where to send documents and in what time frame is it carried out?
To verify your account, you must provide the following package of documents: three passport photos from different angles, a photo of registration, verify your phone number in your personal account and upload a screenshot of the payment system or a photo of bank cards (Please note that if the card is unnamed, we will ask take a selfie with this card). You can familiarize yourself with the list, as well as the requirements for documents and download them in your profile, in the documents tab. The terms of document verification, as a rule, take from several minutes to 12 hours, while we have the right to request additional documents. You can clarify the verification status in the profile where the documents were uploaded, or in the chat with the support team.
If I do not have the required document, I cannot verify my account?
We always try to be loyal to the player, and if you have any problems with providing this or that document, we will try to offer you an alternative document.
Can you decline the account?
Yes, it is possible if the documents do not comply with the laws of Curacao, or were found to be forgery. Please note that FastPay Casino reserves the right to refuse service to the player and close his account with full payment of the current balance without giving any reason.
Are my personal data and documents safe?
Yes. FastPay Casino uses advanced methods for storing and transferring data. All your data is under reliable protection.
Deposits and Withdrawals
What currencies does FastPay Casino support?
FastPay Casino allows you to deposit and withdraw funds in the following currencies: USD, EUR, RUB, CAD, AUD, PLN, NOK, BTC, ETH, BCH, LTC, DOGE.
How to make a deposit?
To make a deposit, you need to click on the appropriate button on the main page of the site, or go to the profile in the balance tab, where, when you click on the"deposit" button, you will be offered all possible methods of replenishment.
How long does it take to deposit a casino account?
Instantly! If this has not happened, then we recommend that you wait up to one hour, as transactions may take place with a slight delay on the part of the payment system. If, after one hour, the money has not been credited to the casino balance, we recommend that you contact our support service by providing a screenshot or a bank statement confirming the withdrawal of funds.
What should I do if my deposit is declined?
In case of any difficulties when making a deposit, we recommend that you:
- check if there is enough money on the balance sheet to make a payment;
- make sure that the payment was confirmed via SMS or in the payment system itself;
- check if the top-up amount has been withdrawn from the balance of the payment system;
- check for system messages from the payment system about the status of the payment;
- check the correctness of filling out the payment form;
- check the deposit amount for compliance with the minimum/maximum deposit requirements.
- For bank cards: make sure that the card is issued in a country that allows playing on our site.
- If you cannot solve this problem on your own, we recommend contacting our live chat 24/7.
Do you charge a commission for making a deposit or withdrawing funds?
There is no commission from FastPay casino for operations, however, it all depends on the payment service you choose. Some of them may charge a small commission (for example, the Purple Pay payment system). For more information, see the Banking Operations section of the Terms of Use.
What are the minimum deposit and withdrawal amounts, as well as the processing times for withdrawal requests?
You can familiarize yourself with the minimum/maximum deposit/withdrawal amounts for each payment system on the"Banking operations" page. Withdrawal requests are processed by us 24/7 and, as a rule, the processing time is only from a few seconds to 15 minutes, however, in rare cases, the processing of an application can take up to 12 hours. You can familiarize yourself with the terms of processing payments by payment systems in the section"Banking operations".
How to create a payment request?
To create a withdrawal request, you need to go to the balance tab in the profile and click the withdrawal button opposite the active account, then select one of the available withdrawal methods.
Is the requirement to turnover х3 of the deposit obligatory?
There is such a rule in FastPay casino, but we rarely apply it to honest players, so if you are lucky to win from the first spins and you do not want to continue playing further, we will withdraw funds to you. For those who use the casino account for other purposes, for example, raising the status of the payment system and other similar actions, the x3 rule and other methods that counter this (up to account blocking) will be applied.
Bonuses
What is a bonus and how to check the balance of the wager requirements?
Bonus is money (% on a deposit or winnings with free spins) that are added to your account. The bonus money is subject to a bet turnover requirement (wager), until the completion of which these funds are not available for withdrawal. You can clarify information on active bonuses, as well as check the wager requirement (wager) in the profile section, in the bonus tab. You can get additional information on the Bonus Terms page. If you still have any questions about bonuses, you can get answers to them by contacting the support chat.
What"Welcome Bonus" is available at FastPay Casino?
There are two welcome bonuses to choose from for all new players.
- Cash bonus 100% up to 10,000 (when you go from this site, the package has been expanded to 15,000 rubles) with a wager x40. The minimum deposit is from 1000 rubles. Bonus code FASTWELCOME100.
- Up to 1000 free spins, the number of which will depend on the size of the deposit. More information can be found in the"promo" section.
I made a deposit, but the bonus has not been credited, what should I do?
If a deposit was made, but the bonus or free spins were not added to the balance, please do not place any bets and contact Live Chat support to have the bonus funds added manually.
How to get a no deposit gift?
There are no no deposit gifts for registration in our casino, however, in some cases, our active players receive no deposit gifts with a notification to their email.
Which games are prohibited from playing when the bonus is active?
Playing with an active bonus in the following games is prohibited (games will not open when playing with bonus money): All live games, all Table games from all providers, lotteries, all slots with jackpots and: Agent Jane Blonde, Alchymedes, Alhemist's gold, Art of the heist, Astro Legends, Avalon, Avalon II, Baker's Treat, Baron Samedi, Battle Royal, Beautiful Bones, Bikini Party, Blood Suckers, Blood Suckers 2, Cazino Zeppelin, Crystal Crush, Dead or Alive, Dark Vortex, Dark Joker Rises , Devil's Delight, Double dragons, Dragon Ship, Castle Builder, Castle Builder II, Crystal Rift, Divine Forest, Double Dragons, Dragon Dance, Eggomatic, Eye of the Kraken, Forbidden Throne, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Golden Legend, Happy Halloween, High Society, Holiday Season, Holmes, Hot Ink, Hugo 2, Icy gems, Jingle Spin, Jokerizer, Lucky Angler, Medusa, Merlins Millions, Minotaurusб Moon Princess, Mount of Olympus - Revenge of Medusa, MULTIFRUIT 81, Mystery Joker, Mystery Joker 6000, Ninja, Ni tro Circus, Pearls of India, Peek-a-Boo - 5 Reel, Penguin City, Pimped, Rabbit in the Hat, Rage to Riches, Reactoonz, Reel Gems, Reel Steal, Retro Reels slots series (all), Riches of RA, Rise of Olympus, Robin Hood: Shifting Riches, Royal Masquerade, Scrooge, Sea Hunter, Slotomoji, Spina Colada, Stardust, Super Wheel, Tower Quest, Terminator 2, Thunderstruck, Tomb Raider, Troll Hunters, Tut's Twister, Untamed Wolf Pack, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Crowned Eagle, Vampire: The Masquerade - Las Vegas, Vikings go Berzerk, Vikings go to hell, Viking Runecraft, Wheel of Wealth, Wild Orient, Wish Master, Wolf Hunters, Xmas Joker.
Will I be able to break the rules by accidentally entering a prohibited slot or exceeding the maximum bet?
No. FastPay Casino has automatic restrictions on entering prohibited slots, as well as a maximum bet limit, so you will not be able to break the rules, which will save you from such problems as confiscation of winnings that are used by dishonest casinos under the pretext of betting in prohibited slots or violation of the maximum bet.
Is there cashback at FastPay casino?
Yes, in FastPay casino all players are provided with a 10% cashback bonus from losses in slots. There are no maximum restrictions. The wager is only x5. Cashback is charged on Fridays, from 8 pm to 10 pm Moscow time. Please note that the cashback bonus does not apply to bets made in live games, table games, lotteries, etc., and is credited only on losses in slots. Self-excluded accounts do not participate in the cashback accrual program and cannot qualify for it.
Is there a VIP program and what will it give me?
Of course, there is a VIP program, and every player who makes a betting turnover of 750,000 rubles (10,000 euros or another equivalent) receives a VIP status. VIP offers are individual and are developed for each player by his personal manager.
General questions.
The game does not work. What to do?
If you have a"black screen" instead of a slot, while the rest of the page is displayed, you need to enable the Flash player. To do this, click on the lock icon in the address bar of your browser, go to the site settings and opposite Flash, set allow.
If your game doesn't load or the game is stuck, try clearing your browser cache. To do this, close the tab with the casino, delete the temporary Internet files and then reload the casino website. Also try disabling your antivirus or any other blocking software that might interfere with the correct operation of the game.
You can also contact our round-the-clock support service by providing the following data: date and time of the error, game name, screenshot of the screen, what device you are using for the game, browser type, OS on your device.
Can game rounds be postponed?
With an active bonus, this is prohibited and various sanctions can be applied for this, up to account blocking and confiscation of funds. When playing for real money without a bonus, this is allowed, but not recommended, as FastPay casino is not responsible for failures during the postponement of game rounds.
What is Responsible Gaming and what self-restraint tools are available at FastPay Casino?
Gambling should be seen as a fun pastime, not as a means of generating income. Play only when you will not experience financial difficulties from a possible loss.
At the moment, FastPay casino has the ability to set deposit limits, as well as freeze your account. Each player can do this independently in his personal account on the website, the “responsible game” tab. If you have any difficulties with this functionality, you can contact our support team.
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